Suburban Library Cooperative
                       Statewide Approved Vendor List for Audio Visual Materials 10/1/2003 - 9/30/2006
Book  Book Talking
DISCOUNTS: Music Music  Cassettes Cassettes  Book Video
Vendor CD-ROM DVD Cassettes CD's (Abridged) (Unabridged) CD's Cassettes
AEC One Stop Group N/A 17-40% N/A 17-40% N/A N/A N/A 17-40%
Audio Editions N/A N/A N/A N/A 22% 22% 22% N/A
Baker & Taylor - Public Libraries N/A 25.4% N/A 27.4% 45% 45% 45% 31.4%
Baker & Taylor - School Libraries N/A 25.0% N/A 26.0% 42% 42% 42% 23.0%
Baker & Taylor - Academic Libraries N/A 25.0% N/A 26.0% 45% 45% 45% 23.0%
BBC Audiobooks America N/A N/A N/A N/A N/A 10% 10% N/A
Book Wholesalers Inc (BWI) N/A 20% 20% 20% 20% 20% 20% 20%
Ingram Library Services N/A 25% 0 - 30% 0 - 30% 45.2% 0-45.2% 45.2% 27%
Instructional Video*** N/A N/A N/A N/A N/A N/A N/A 0-15%
Midwest Tape N/A 20% N/A N/A N/A N/A N/A 20%
Recorded Books, LLC** N/A *30% N/A N/A 20%, *30-40% 10%, *20% 18%, *20% N/A
Slim Goodbody Corp N/A N/A 15% N/A N/A N/A N/A 15%
**NO FREE SHIPPING, EXCEPT ON CONTINUOUS ORDER PLANS; *CONTINUOUS ORDER PLAN DISCOUNT
***NO FREE SHIPPING
VENDOR INFORMATION:
AEC One Stop Group
# Titles Available: 400,000
Order turn-around time: 24 hours
Fill rate: 95%
Backorders: Available upon request or can reorder within 2-3 weeks
Minimum order requirement: None
Shipping charges: None
Replacement Pricing: No information provided
Returns: As authorized within 15 days of receipt contact 800.356.2049
Packaging: No information provided
Cataloging/Processing: No
Staff Accounts: No information provided
Catalogs: Main catalog published in summer; monthly supplements
Web Access: Catalog on line at www.aent.com - orders can be submitted on-line
Contact Information: 23 Francis J. Clarke Circle, Bethel, CT 06801; 800.388.8889; 
Laurie Lobraico - Department Manager 800-388-8889 x212
Beth Brossell - Sales Specialist 800-329-7664 x4555
Audio Editions
# Titles Available: 12,500
Order turn-around time: 4 business days
Fill rate: 92%
Backorders: No information provided
Minimum order requirement: None
Shipping charges: None
Replacement Pricing: Free 1st year; $8.00 per cassette/CD after that.
Returns: May return unused titles for credit. Cannot return processed items unless vendor error.
Packaging: As provided by publishers - most in light cardboard retail packaging;  
vinyl binders (cassette or CD) at reasonable price
Cataloging/Processing: No information provided
Staff Accounts: No information provided
Catalogs: New catalog issued every 4 weeks. All titles available on website.
Web Access: Yes at www.audioeditions.com - orders can be submitted on-line
Contact Information: P.O. Box 6930, Auburn, CA 95604; 800.231.4261; Fax: 800.882.1840
Casey x641; Carla x680; Library Services Manager is Marvin Goff x644
Baker & Taylor
# Titles Available: DVD-26,642; Music CDs-131,880; Books on cassette/CD-11,200; VHS-43,434
Order turn-around time: 3-4 days
Fill rate-Public Libraries: 82-88% initially; 90-95% within 60 days
Fill rate-School/Academic Libraries: 73-76% initially; 82-85% within 60 days 
Backorders: Yes
Minimum order requirement: None
Shipping charges: None
Replacement Pricing: No information provided
Returns: Upon authorization within 45 days from date of invoice - Contact Customer Service
Packaging: No information provided
Cataloging/Processing: No information provided
Staff Accounts: Yes. Orders are consolidated and shipped every 15 days.
Catalogs: No information provided
Web Access: Yes at www.btol.com basic orders; Electronic order B&T Link: Ordering-Free; 
Contact Information: Public Libraries - Contact Mike Gooding at (800) 775-7930 x1070
School Libraries - Contact Fred Miller at (800)775-7930 x1760
Academic Libraries - Contact Maurice Lindborg (800)775-7930 x3510
Public Libraries - Customer Service Rep Talking Books - Sandra Adams (800)775-2300 x310
School Libraries - Customer Service Rep Talking Books - Amanda Wilson (800)775-1200 x2209
Academic Libraries - Customer Service Rep Talking Books - Susan Thompson (800)775-2300 x391
A/V Sales & Customer Service Rep for all libraries - Donna Safran (800)775-2600 x2135
BBC Audiobooks
# Titles Available: Talking books (cassette and cd): 6,000
Order turn-around time: No information provided
Fill rate: 50%
Backorders: No information provided
Minimum order requirement: 1-10: 0% discount; 10-19: 10% discount; 20+: 15% discount
Shipping charges: No shipping charges
Replacement Pricing: No information provided
Returns: Cannot be returned after processing
Packaging: No information provided
Cataloging/Processing: No information provided
Staff Accounts: No information provided
Catalogs: No information provided
Web Access: No information provided
Contact Information: One Lafayette Rd, P.O. Box 1450, Hampton, NH 03843
Kathy Slattery - Customer Service Manager; 603-926-8744
Book Wholesalers Inc (BWI)
# Titles Available: 650,000 AV items in all formats
Order turn-around time: No information provided
Fill rate: 80% in 30 days, 90% in 60 days
Backorders: No information provided
Minimum order requirement: No minimum order requirement
Shipping charges: No shipping charges
Replacement Pricing: See RFP Attachment A. Different policies for each publi
Returns: Cannot be returned if processed unless vendor error.
Packaging: No information provided
Cataloging/Processing: No information provided
Staff Accounts: Yes
Catalogs: www.bwibooks.com
Web Access: www.bwibooks.com
Contact Information: 1847 Mercer Road, Lexington, KY 40511
Phone: (859)231-9789 or (800)888-4478 Fax: (859)225-6700 or (800)888-6319
Nancy Cheney, Regional Account Manager x314
Ingram Library Services Inc.
# Titles Available: DVD/VHS - 71,500; Spoken Word Audio - 20,000
Order turn-around time: In stock, non-processed tapes within 24-48 hours; 3 to 10 working days for 
processed tapes
Fill rate: 70-84%; 85-95% within 90 days; 95-100% within 120 days
Backorders: Yes - customer specifies length of time
Minimum order requirement: No minimum order requirement
Shipping charges: Free for all items except music, unless library places order from other distribution center, then 2-5%
Replacement Pricing: Individual cassettes/CDs in a multiple set can not be replaced.
Returns: Yes - Return charges paid only on damaged or defective audio tapes or vendor 
error within 3 months.Cataloged/processed audio titles not returnable unless 
defective/damaged/vendor error. Video returns must contact Customer Service at(800)937-5300 option 5
Packaging: No information provided
Cataloging/Processing: Yes, this is available. Call for pricing.
Staff Accounts: No
Catalogs: No information provided
Web Access: Yes - Electronic ordering - Flashback III and Flashback4 -no charge 
www.ingramlibrary.com
Contact Information: One Ingram Boulevard, P.O. Box 3006, La Vergne, TN 37086; 800.937.5300
Charlie McBride, Account Manager (800)937-5300 x35670
Instructional Video
# Titles Available: stock very little
Order turn-around time: No information provided
Fill rate: 95%
Backorders: No information provided
Minimum order requirement: $0 - $249 = 0% discount; $250 - $499 = 10% discount; $500 and over = 15% discount
Shipping charges: Free shipping is not available. See list of ground freight charges.
Replacement Pricing: Varies with publisher: range of $5-$12; some not available 
Returns: Will accept returns on damaged items. However, with some sets, the whole set 
needs to be replaced at no charge. Other materials can be returned for credit.
Packaging: No information provided
Cataloging/Processing: Can pre-process video & DVD purchases to your specs. Call for quote.
Staff Accounts: No information provided
Catalogs: Online catalog available at www.insvideo.com plus other free printed publications.
Web Access: Yes at www.insvideo.com
Contact Information: 2219 C Street, Lincoln, NE 68502
Fax: 402-475-6500
Contact Customer Relations @ 800-228-0164 to establish account with Gary or Kathy Damkroger
Midwest Tape
# Titles Available: DVD-6,000; VHS-8,500
Order turn-around time: No information provided
Fill rate: 98%
Backorders: No information provided
Minimum order requirement: No minimum order requirement
Shipping charges: Free shipping
Replacement Pricing: No information provided
Returns: Materials can be returned after processing
Packaging: No information provided
Cataloging/Processing: Can provide customized processing
Staff Accounts: No information provided
Catalogs: www.midwesttapes.com
Web Access: Yes at www.midwesttapes.com
Contact Information: 949 South McCord Road, P.O. Box 820, Holland, OH 43528
Phone: (800)875-2785 Fax: (800)444-6645
Sales and Marketing: Ed Altwies; eda@midwesttapes.com
Recorded Books
# Titles Available: DVD: 6 (new subscription plan); Talking books (cassette and cd): 4,000+
Order turn-around time: No information provided
Fill rate: 98%
Backorders: No information provided
Minimum order requirement: No. Discount is related to title orders or Continuous Order Plans.
Shipping charges:  No free shipping except in the case of Continuous Order Plans.
Replacement Pricing: Recorded Books tapes or cds damaged or defective (except those that are demagnetized): replaced free 
of charge for 1 year. After that, $5.95 per tape, $6.95 per cd. 
For other publishers tapes and cds, please see replacement policy.
Returns: No returns on processed items, unless vendor error. Other returns accepted within 40 days of purchase.
Packaging: No information provided
Cataloging/Processing: No information provided
Staff Accounts: No
Catalogs: No information provided
Web Access: Yes at www.recordedbooks.com
Contact Information: 270 Skipjack Road; Prince Frederick, MD 20678
800-638-1304; fax: 410-535-5499
Slim Goodbody
# Titles Available: VHS: 73
Order turn-around time: No information provided
Fill rate: 98%
Backorders: No information provided
Minimum order requirement: No minimum order requirement
Shipping charges:  Free shipping
Replacement Pricing: No information provided
Returns: All materials are 100% refundable, regardless if they are processed or not.
Packaging: No information provided
Cataloging/Processing: No information provided
Staff Accounts: No information provided
Catalogs: www.slimgoodbody.com and www.mathmonsters.com
Web Access: Yes at www.slimgoodbody.com
Contact Information: P.O. Box 242, 161 Narrows Rd, Lincolnville Center, Maine 04850
Phone: (800)962-7546  Fax: (207)763-4804
Contacts: John Burstein, President and Regina Sainio, Office Manager
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